Everything you need to know

Every box is built around your mom, not a random assortment of fillers. Each month includes a printed family photo, a personalized letter written in your voice, a custom memory prompt card, a personalized word puzzle (crossword or word search built around her life), a keepsake (bookmark or fridge magnet), and a pre-stamped thank you card so she can write back. No edibles. No clutter. Just things that mean something.

After you subscribe, we send you a short intake form. You'll share your mom's name, a few memories, family names, favorite topics and the details that make her feel truly seen. We use that to handcraft every item in the box. The puzzles use her real memories. The letter sounds like it came from you. Nothing is generic.

Never. We keep a full record of every item we have sent and build each new box around what she has not seen yet. Every month feels fresh, even after a year.

Possibly more so. Many of our subscribers are using The Cherished Box to rebuild connection, not just maintain it. The box arrives from you, in your voice, with her memories in it. That says something words sometimes cannot. A lot of meaningful relationships have started to shift because of it.

Use whatever you have. Even one good photo is enough to get started. A photo from your phone, a scan of an old print, a screenshot from a video call. We work with what you've got, and we'll remind you before each box ships if you'd like to send something new.

Only when you want to. When you subscribe, you can upload a photo from your library. If you'd like a different one the following month, we'll remind you before the box ships. If you don't send a new one, we'll use what we have. It still means the world to her.

Yes. Each month you'll have the option to add a personal message or memory prompt we'll weave into that month's letter. Or leave it to us. We'll write something warm and meaningful on your behalf.

Yes. Just reach out to us before your next box ships and we'll update anything: her address, the details on file, a new memory you want included. We build each box fresh every month, so there's always time to make changes.

The Cherished Box is $39.99/month with free shipping included. No hidden fees. No setup cost. You're charged on the day you subscribe, then on that same date each month. Cancel anytime.

Yes. You can purchase a subscription as a gift for any length of time, ideal for Mother's Day, birthdays, or simply because. We'll send you a gift confirmation you can print or forward. Your mom never sees pricing.

Yes, and it's a beautiful way to do it. One person subscribes and manages the account. The rest can chip in however works for your family. The box arrives from all of you, which makes it even more meaningful for her.

Yes. If you need to skip a month, just reach out before your billing date and we'll pause your subscription. No penalty, no pressure. We'd rather you pause than leave.

Yes, absolutely. No long-term commitment required. You can cancel anytime from your account dashboard before your next billing date. We'll never charge you after cancellation.

We currently ship anywhere in the contiguous United States. Shipping is always free. It's included in your $39.99/month.

Boxes ship within 5 to 7 business days of your billing date. You'll receive a tracking number by email as soon as it's on its way. Typical delivery is within 2 to 4 days after shipping.

Yes. You can update the shipping address anytime from your account, or reach out to us directly. Just make sure any changes are in before your next box ships.

Let us know and we'll make it right, no questions asked. Send us a photo of the damage and we'll either replace the affected items or send a new box. Your mom should only ever open something she'll love.

Yes. In fact, many of our subscribers send The Cherished Box specifically to moms with early-stage memory loss or dementia. The tactile items (the photo, the letter, the puzzle) offer gentle, joyful engagement with no screen required. The familiarity of your voice in the letter can be deeply comforting.

Absolutely. We ship to any address: home, assisted living community, or care facility. Just use her facility address as the shipping destination. Staff regularly help residents open and enjoy mail, and the tactile nature of the box makes it easy to share with others.

That's the point. The Cherished Box is entirely offline. No apps. No logins. No screens. It arrives in the mail, physical, tangible, real. She opens it, holds it, does the puzzle, displays the photo. That's it. It was designed specifically for people who prefer life without a screen.

We're so sorry. Please reach out to us directly and we'll cancel your subscription immediately with no further charges. No forms, no hoops. If a box ships before we hear from you, we'll issue a full refund for it. You'll never have to fight us on this.